Support:

We completely stand behind our products & solutions. eBlitz has developed very good Tier1, 2 & 3 support for all the editions, versions of our Enterprise Integration Dashboard product and the platforms.We also support all our strategic methodologies, frameworks and lifecycles. Most of our process management solutions and IT solutions are supported through our partners. We package support as part of the product offering as well as provide as annual and work-based contracts. Our support is categoriezed into

• Support for Business/Enterprise Architects.
• Support for Enterprise Business Process Specialists/Architects.
• Support for IT professionals(Architects, Designers & Developers).
• Support for EA/SOA/BPM Managers(Process Managers &Project Managers).

Support for Business / Enterprise Architects:

We support your business architects and enterprise architects by modifying, Re-Engineering and enhancing the current architectural methodologies, lifecycles and strategies. The support would be limited to simple changes and change requests and any additional / advanced changes will be packaged under consulting services.

Support for Process Specialists/ Architects:

Process Management and Process Lifecycle/methodologies development & implementation is the key to the success of Enterprise Architecture & Planning project/program initiatives. So we stand 100% behind in our customers implementing proper methodologies, configuration of our and partners products/solutions. Once we implement our product & configure the lifecycle and methodologies that is local to your organization, we put the initiatives under support where we help your team in organization to align & realign itself for dynamic changes.

Support for IT professionals(Architects, Designers & Developers):

Our techical and customer support teams will help your team in terms of any development efforts, changes, configuration of the products and eBlitz platform. We provide the Tier-1 support and our partners provide tier-2 & tier-3 supports.

Support for EA/SOA/BPM Managers (Process Managers & Project Managers):

EA/ BPM & SOA project management are typically different than the traditional IT project management initiatives. Since the success of overall project/program depends not just product but the way it is implemented, we decided to complete the Job of successful implementation of our products & platform by supporting the project management/process management lifecycle/methodologies. Support includes re-engineering the project management methodologies for changing Business / IT environments, separating traditional SDLC from Business Services Lifecycle and Business Process Management lifecycle projects. Since the project and program management are run through top level EA and Portfolio management programs, it becomes very important for continuous improvement & support.

Enterprise Integration Dashboard Download

eBlitz Platform Download

Key Resources

eBlitz Support Offering

• Eblitz Platform support.
• EID products support.
• Methodologies / Framework versions re-engineering support..
• IT support(through partners).
• Process Transformation Support .
• Outsource BP through partners.
• Contact Us Now!