OUTSOURCING
A step beyond IT outsourcing, Business Process Outsourcing (BPO) is increasingly becoming the strategic choice of companies looking to achieve cost reductions while improving their service quality, increasing shareholder value and focusing on their core business capabilities.
digiBlitz ’s breadth of capabilities, proven program management skills and ability to integrate technology with business processes makes us your natural choice as BPO partner. With a comprehensive menu of BPO services across a range of functions — including claims processing, invoicing, human resources and payroll, finance, procurement and customer support —digiBlitz is already providing BPO services to many clients, generating significant revenues. As our BPO offerings grow, we commit to bringing operational excellence to reengineer your business processes for optimal service, quality and cost.
Companies who fail to make major process and operational changes through the implementations of BPO could delay potential payback by up to five years, according to the latest digiBlitz’s report. Organisations are failing to realise immediate benefits despite the availability of new BPO services and more sophisticated process automation and remote support technologies that can deliver cost savings within just one year. The findings come from a survey conducted with CFOs, COOs and CEOs from 346 companies across Europe and across a broad cross-section of industry sectors.
…BPO is not about relinquishing control but about trusting a business partner to continue your pursuit of excellence.
a) Administrative Services
The range of administrative solutions we provides includes:
Bookkeeping
Database Management
Document Editing
Internet Research
Special Presentations |
Word Processing:
• Letters, memos
• Agreements, contracts, business forms
• Meeting agendas, notes, minutes
• Proposals
• Reports
• Surveys
• Strategic plans, business plans
• Estimates, purchase orders
• Expense reports
• Term papers, essays, research papers
• Resumes, cover letters
• Mail merge, labels |
Spreadsheets:
• Invoice and account statements, general bookkeeping
• Revisions of existing spreadsheets |
b) Technical Support, Telemarketing and Customer Support
digiBlitz Technologies provides telemarketing, customer care and call center services. We provide Back office Operations inbound and outbound call center services for all vertical markets 24 hours a day, 7 days a week.
Our skilled customer service representatives offer inbound call handling for order processing, debt collection, customer care, product and rebate fulfillment, political polling and surveys, customer relationship management and many other inbound call center programs.
We also offer outbound telemarketing for lead generation, debt collection, new product announcements, and many other outbound campaigns. Automatic dialing, Interactive Voice Response Services (IVR) and Web-Enabled Contact Services are also provided through the use of our advanced software.
Our profound expertise in designing telemarketing or call center programs has gained enough value to us and our clients. digiBlitz Technologies specializes in designing custom call center contact programs to meet our client’s unique and individual needs.
We can develop a program that combines computer telephony, the internet, direct mail, and other services to deliver the results you need.
Our services are broadly categorized into the following areas:
Inbound Teleservices
Outbound Teleservice
Telemarketing Call Center Services
Web Enabled Contact Services
Online Tutoring
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c) Transaction and Claims Processing
digiBlitz Technologies gives you control and visibility throughout Transaction and claims processing to streamline and standardize the process. This solution provides real-time metrics for every element of Trasaction/claims processing, down to the comparative performance of individual Transaction/claims adjusters. Combining your existing Transaction/claims processing systems with state of the art integration gives you a world class processing solution that makes you more competitive, allows you to service customers faster, and reduces costs of processing a claim. |
digiBlitz Technologies, India has a "Back office Operations " support service division, whose experience and capabilities include processing for:
- Information Processing
- Claims Processing
- Medical Forms (super bills & encounter forms)
- Medical Billing
- Health Care Claims Forms (HCFA 1500 & UB92), services for customers in Health Care industries
- PDMA Processing
- Insurance
- Online/Offline Data Processing
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The Key Features and benefits you would enjoy Processing your claims includes
- Faster reimbursement of claims
- Reduction of errors
- Convert existing paper forms and documents into digital assets
- Route, track and approve claims against authorizations
- Track members' eligibility, history, and coordination of benefits
- Access, add and modify electronic member records via the Internet in real-time
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d) HR Outsourcing
digiBlitz India is equipped with strategies, process model, Infrastructure and capabilities executing the outsourced HR activities for companies typically of size between 1000 to 10000 employees. Some of the activities that we carryout as part of the process are:
- Call center Management
- Payroll administration
- Employee processing
- Employee Communication
- Dashboard Administration
- H.R. policy Management
- compensation and Claims processing
- Analysis
- Performance Plan and
administration
- Customer liaison reps
- Benefits Administration
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e) Accounting Outsourcing
We have capabilities to support Accounting Outsourcing for companies typically of sizes from 10 Million to 500 Million dollar in sales. We provide a fully integrated Accounting Solution that is flexible and responsive to your needs.
digiBlitz can help with all business accounting and financial service requirements. Our services are seamlessly integrated with your business processes thus allowing you to set the pace and keep the control.
The approach we take to gain a full understanding of your particular needs and requirements, is to begin with an on-site business process audit. We then present our findings and discuss the identified opportunities with you. Working with your team, we implement the ideal integrated solution that best meets your business objectives.
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- ACCOUNTS RECEIVABLE
- ACCOUNTS PAYABLE
- ACCOUNT RECONCILIATION
- BOOKKEEPING AND GENERAL ACCOUNTING
- FIXED ASSET ACCOUNTING / MANAGEMENT
- TRAVEL AND ENTERTAINMENT PROCESSING
- FINANCIAL ANALYSIS AND MIS REPORTS
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