Business Process Outsourcing
A step beyond IT outsourcing, businss process outsourcing (BPO) is increasingly becoming the strategic choice of companies looking to achieve cost reductions while improving their service quality, increasing shareholder value and focusing on their core business capabilities.
digiBlitz 's breadth of capabilities, proven program management skills and ability to integrate technology with business processes makes us your natural choice as BPO partner. With a comprehensive menu of BPO services across a range of functions — including claims processing, invoicing, human resources and payroll, finance, procurement and customer support —digiBlitz is already providing BPO services to many clients, generating significant revenues. As our BPO offerings grow, we commit to bringing operational excellence to reengineer your business processes for optimal service, quality and cost.
Companies who fail to make major process and operational changes through the implementations of BPO could delay potential payback by up to five years, according to the latest digiBlitz's report. Organisations are failing to realise immediate benefits despite the availability of new BPO services and more sophisticated process automation and remote support technologies that can deliver cost savings within just one year. The findings come from a survey conducted with CFOs, COOs and CEOs from 346 companies across Europe and across a broad cross-section of industry sectors.
…BPO is not about relinquishing control but about trusting a business partner to continue your pursuit of excellence.
Business Transformation Outsourcing
Business transformation is a key executive management initiative that attempts to align an organisation's initiatives relating to people, process and technology more closely with its business strategy and vision. The initiative aims to support and help innovate new business strategies and to meet long-term objectives. In a BTO project, the customer retains the business unit and its employees and engages a BTO vendor to improve the Business Processes and services by leveraging the knowledge, experience and capabilities of the vendor in the process architecture and design.
Apart from improving the process, the vendor also retained to implement and automate the business processes to support the effective management of the business processes.A BTO project is different than a traditional outsourcing or consulting project in a
number of significant ways. The level of customer responsibility is greater than in a traditional
outsourcing project, where the customer turns over certain functions to the vendor and expects
the vendor to get things right. However, the level of customer responsibility is significantly less
than in a consulting engagement, where the consultant conducts a study, makes its
recommendations to the customer, but ultimately the customer is solely responsible for the
decision on whether and how to implement the consultant's analysis. In a BTO project, the
customer is intimately involved in the entire project. The customer and vendor must work
together to identify the value chain and architecture of the business unit and identify various business functions and views. Then, customer and vendor employees work
side-by-side in the take-up and mastery phase of the project. Given the level of customer
involvement in the BTO project, the customer bears significantly greater responsibility for the
success or failure of the project than in a traditional outsourcing project.
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